Effective Date: November 2025
We’re committed to ensuring your jewelry is delivered quickly, safely, and efficiently across Kenya.
Delivery Options
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Nairobi: Next-day delivery (excluding Sundays)
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Other towns: 1–3 business days, depending on courier service availability
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Pick Up Mtaani: Available at select collection points
Shipping Fees
- Delivery charges are calculated at checkout based on your location.
- Pick Up Mtaani fees may vary depending on the designated pickup point.
Order Processing
All orders are processed within 24 hours of payment confirmation.
Damaged or Incorrect Orders
If you receive a damaged or incorrect item, please contact us within 48 hours of delivery. Provide photos and your order number for prompt assistance.
