Effective Date: November 2025
Welcome to
www.gemsandglow.co.ke. By accessing or purchasing from our website, you agree to comply with the following Terms and Conditions. Please read them carefully.
1. General
These terms govern your use of our website and the purchase of products from Gems and Glow.
2. Products
We specialize in 18K gold-plated and stainless steel jewelry. Product images are for illustration purposes only; slight variations in color, tone, or finish may occur.
3. Pricing
All prices are listed in Kenyan Shillings (KES) and are subject to change without prior notice.
4. Orders
Orders are confirmed only after full payment is received. We reserve the right to cancel or reject an order if fraud or misuse is suspected.
5. Payment
We accept secure payments via M-Pesa, debit/credit cards, and other methods displayed at checkout.
6. Refunds and Exchanges
All sales are final — no refunds, except in the specific cases outlined in our Refund Policy.
Exchanges are available for rings and bracelets if the fit is incorrect, provided the request is made within 2 days of delivery, as detailed in our Refund & Exchange Policy.
7. Shipping
Please refer to our Shipping Policy for full details on delivery timelines, fees, and procedures.
8. Intellectual Property
All content on our website — including images, text, designs, and logos — is the property of Gems and Glow. Unauthorized reproduction or use is prohibited.
9. Limitation of Liability
Gems and Glow is not responsible for indirect or consequential losses, delays, or damages resulting from the use of our products or services.
10. Governing Law
These Terms and Conditions are governed by the laws of Kenya.
11. Contact Information
Gems and Glow
Email: gemsandglow1@gmail.com
Phone: +254 702 084480
Nairobi, Kenya
